Thank you for choosing The Plank as your preferred provider of interior solutions. We appreciate your trust and value your satisfaction. This warranty Document outlines the policies, terms, and conditions that safeguard your interests as our esteemed customer during the post-installation phase. Rest assured, The Plank is committed to providing you with the best products and services, and this warranty is our assurance of worry-free interiors.
The maximum duration of the warranty for any component or accessory shall not exceed 10 years from the date of installation. Please refer to the specific warranty duration for each component and accessory listed below.
The Plank reserves the right to change, modify, or alter the terms and scope of the warranty or the specifications of the items covered by the warranty to align with the continuous evaluation and improvement of our products.
Any repairs or replacements approved by the warranty terms will follow the style and construction options adopted by The Plank at the time of fulfilling the warranty claim. If a claim is filed after a product is discontinued or becomes obsolete, replacement of the product or component will be done based on the available style at the time of the claim.
Any defects, damages, or malfunctions of the components must be notified to The Plank via email within 10 days of discovery. Please include relevant photographs, purchase information, and a detailed description of the issue to facilitate a timely resolution.
The Plank's liability under this warranty is limited to the original purchase price of the product or the cost of any replacement provided. The Plank shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use the warrantied goods.
If any defect is found in the painting works done by us during the inspection by The Plank’s representative, it will be rectified in accordance with the following terms. The Plank’s warranty on painting works will apply only under the following conditions:
The replacement cost will include the cost of paint and labor charges to set right the areawhere
paint failure is found at the time of making the claim.
In coastal areas, chalking and fading is a common feature in all painted surfaces. Within normal limits, such occurrences cannot be considered as painting failure
If any defect is found in the gypsum false ceiling works done by us during the inspection by The Plank’s
representative, it will be rectified in accordance with the following terms.
The Plank’s warranty on gypsum false ceiling works will apply only under the following conditions:
To be treated as false ceiling failure, the following symptoms are necessary
If any defect is found in the electrical works done by us during the inspection by The Plank’s representative, it will be rectified in accordance with the following terms.
If any defect is found in the plumbing works done by us during the inspection by The Plank’s representative, it will be rectified in accordance with the following terms:
This warranty does not cover defects arising from the following factors:
To keep the warranty in effect, follow these maintenance instructions:
To maintain functionality, aesthetics, and appearance, follow these guidelines:
The upholstery fabrics and leather and fittings are not covered under our warranty. This is because the manufacturers of these materials do not guarantee or warranty them for the following specific properties:
The wearing quality of upholstery fabrics and leather, including their durability and resistance to abrasion or damage caused by regular use, is not covered under our warranty. The performance of these materials may vary based on factors such as usage patterns, environmental conditions, and maintenance practices.
The color fastness of upholstery fabrics and leather, which refers to their ability to retain color without fading or bleeding when exposed to light, water, or other external factors, is not covered under our warranty. The colorfastness of these materials can vary depending on the specific dyeing process and individual manufacturer guidelines.
Fabric shrinkage, which is the reduction in size of upholstery fabrics due to moisture, heat, or other factors, and fiber migration, which is the movement of fibers within the fabric structure, are not covered under our warranty. These are inherent characteristics of certain fabrics and are beyond our control.
Pilling, the formation of small fiber balls on the surface of fabrics, wrinkling, the appearance of creases or folds in fabrics, and stretching, the elongation or deformation of fabrics, are not covered under our warranty. These phenomena can occur due to factors such as fabric construction, usage, and maintenance.
In the event of any dispute arising out of or in connection with this warranty, both parties agree to follow the dispute resolution process specified below:
Please retain the Warranty document and provide it when filing a warranty claim. This warranty is valid only with the attached document of warranty